Roles and what each one can do
The roles Fikacare sets up, and what each is for. Remember that a role is only one of the three things that decide what somebody can do.
2 min read
These are the roles created for a new hospital. They are drawn so that nobody holds a permission they would not use.
| Role | For | Broadly can |
|---|---|---|
| Tenant Owner | The hospital's owner | Everything |
| Facility Manager | Whoever runs the facility day to day | Reception, patients, reports, staff, machines, HMO; sees financial figures; authorises discounts and voids; closes another cashier's session |
| Medical Officer | Doctors | The consultation in full, the queue, patient summaries, lab and radiology worklists, prescriptions, clinical reports; admits and discharges |
| Nurse | Nursing staff | Queue and triage, vitals, allergies, medications, patient summaries, specimen collection, acknowledging critical results, ward nursing and drug charts |
| Midwife | Midwifery | Everything a nurse can, plus admitting, maternal records and writing notes |
| Lab Scientist | Laboratory | The laboratory in full, clinical reports |
| Radiographer | Imaging | Radiology in full |
| Pharmacist | Pharmacy | Pharmacy in full, patient summaries, operational reports |
| Pharmacy Technician | Pharmacy support | Prescriptions, dispensing, receiving stock, performing counts — not approving them |
| Receptionist/Records | The front desk | Registration, editing patients, printing cards, the queue, visits, appointments, raising charges, verifying HMO enrollees |
| Cashier | The till | Raising charges, issuing receipts, voiding their own, opening a session, deposits, applying discounts |
| Accounts | The finance office | The ledger in full, authorising discounts and voids, closing another cashier's session, reconciling claims, financial reports, the portal |
| Auditor | Oversight | Reads everything financial and every report, and the audit log — records nothing |
| Store Keeper | The store | Viewing, receiving and adjusting stock, performing counts |
| HMO Desk Officer | The HMO desk | HMO and NHIA in full, viewing charges and statements, operational reports |
Two things to remember
A role is not the whole story. What somebody can actually do is their role and what the machine is for and what the hospital's plan includes. A pharmacist at the reception desk cannot dispense. See Who can see what.
Separation is deliberate. A cashier can void their own receipt but not authorise the void; that is the Facility Manager or Accounts. A pharmacy technician can count stock but not approve the count. These are not oversights — they are the controls, and widening a role to "make things easier" removes them.