A figure looks wrong
You can always open a number and see what it is made of. Here is how to settle it yourself.
2 min read
No figure in Fikacare is something you are asked to believe. Every one is a sum of individual records, and every one opens.
Open it
Choose the number. You get the records behind it: each charge, each payment, each with its patient, its time, and who recorded it.
Read down the list. In most cases the answer is immediate — a large charge nobody remembers, a payment against yesterday, a test entry from training.
The four usual answers
1. It covers a different day than you think. Figures use the time of record — the time the hub or cloud stamped when the record arrived — not the machine's clock. A payment taken at 11:55 pm on a machine whose clock is fifteen minutes fast still belongs to the day it actually happened. Where a panel's figures are not the day's, it says so under them.
2. Revenue and collections are different questions. Revenue raised is work charged for. Collected is money received. They are not meant to match: a patient paying today for last week's bill is collection without revenue.
3. This machine has not seen everything. Check the banner. A stale machine totals what it holds, honestly, and says how old that is. Run the report on the hub or in the portal and compare.
4. Opening balances are not revenue. Money owed to the hospital before Fikacare arrived, loaded from your old registers, is credited to the patient and never counted as income. The hospital earned it before the system existed.
If it still looks wrong
Then it is probably right and something else is the surprise, or a real transaction is wrong — somebody charged the wrong service, or took a payment against the wrong patient.
Either way the answer is in the list, with a name and a time against it. Fix it with the right correction — see Correcting something you got wrong — rather than adjusting the total, which cannot be done anyway.
There is no editable balance anywhere in Fikacare. If there were, "the figure looks wrong" would be a conversation about who changed it. Instead it is always a conversation about which transaction it is.